Terms of Service

Fees

Our pricing is quoted on a per-project basis, as these types of projects are so varied in their content, requirements and complexity, which can greatly affect the time and input behind making it all happen. We quote on a per-project basis to give a more accurate proposal. Let's meet to discuss your project, and we'll happily provide a quotation.

Consultation

We like to meet with our clients face-to-face to see and hear about your story, and what it is you are specifically wanting to do for yourself and your venture. We'd love to grab a coffee or tea somewhere convenient for you, or at your office or workspace. Coffee is on us. There is no charge for your initial consultation, though additional ongoing consultation is charged on an hourly basis. 

Location

We're based in Byron Bay and are available to meet for a complimentary consultation anywhere in the Northern Rivers NSW area. Locations outside of this area are, of course, completely doable, so please touch base with us to discuss your project needs and location. 

Timeframe

We'll always do our best to meet your timeframe requirements for a project - we know how important it is to see your new website or design launched! We use the Project Proposal document supplied to you, as well as any written agreements via email, as the binding framework for the project. Verbal agreements may not be honoured.

Copyright

Once work is under way, and during the entire process until the work is completed, all work is subject to copyright, and is property of Future Good. Once the project is complete as agreed and full payment is made, all finished work is handed freely to the client, and unrestricted ownership of copyright is given. Future Good may freely use any client work for promotional use.

Agreement

Agreement Formalisation

A Project Proposal document will be provided to you prior to commencing a project. This document outlines the inclusions and fees, as well as some references as to the intended outcome of your project.

Once the first payment is made, as per the Fee Schedule outlined in the Project Proposal, the document acts as a formal contractual agreement between 'Kyle Haustorfer T/A Future Good' and you, the client, for the duration of the project. All items and tasks, required of both parties, are to be completed as per the document, including any additional written agreements. Verbal agreements may not be honoured.

Project Completion / Asset Ownership

Once all items and tasks outlined in the Project Proposal are complete, and full payment is made by you, all completed items and assets will be handed freely to you, and unrestricted ownership of these items, including the copyright of which, is given. For website projects, this means you'll be transferred the 'owner' permission for the website, which allows you to do as you wish with the website and related assets from then onwards. Prior to the completion of the project, and the payment of the final invoice, ownership and copyright of all assets related to the project are held by Future Good. Assets include but are not limited to working files, construction and layout of website pages, HTML and CSS code.

Project Cancellation

Circumstances can change - we totally get it! You have every right to cancel the project at any time during the course of the project. As fees are typically invoiced in correlation with the actual work completed - after each milestone is achieved in the project outline, any fees paid prior to requesting cancellation will be forfeited, and additional fees may be incurred depending on the work completed. As a result of cancelling an uncompleted project, we cannot guarantee providing a usable product, which doesn’t require additional development in order to make it usable. There may be some limitations for using and publishing the product created during the project, due to copyright limitations, and unfavourable representation of our work. We adhere to Fair Work Australia when making decisions surrounding fees and completion of work.

*Any of the details listed is this Terms of Service are subject to change at any time. Please contact us for the most recent information.